Returns and Exchanges
General Conditions of Returns and Exchanges
MASTERSWISS.COM makes every effort to ensure that all products it sells are in perfect condition and in accordance with the published technical characteristics.
Unless there is a provision to the contrary, which indicates a longer warranty period, products marketed and advertised by MASTERSWISS.COM benefit from a 2-year warranty from the date of sale of the good and only for manufacturing defects. The guarantee does not cover the misuse of Master Swiss products.
Possible transportation and assembly services (if any) are never included in the scope of the Right of Free Resolution (DL No. 143/2001 Art. 6).
When the delivery the objects to the address indicated above by the customer occurs, the customer should always proceed with the verification of the delivered objects, and in case any anomalies, defects or lapses in the goods received are detected, attributable to MASTERSWISS.COM, they must be claimed through one of the several contacts available for later resolution.
If the customer is not completely satisfied with his purchase, he can make the exchange within 15 days, as long as the item is duly accompanied by the invoice, has no signs of use and is packed in the original packaging.
The exchange item must be delivered exclusively at Av. da Liberdade 230 8º Piso, 1250-148 Lisboa – Portugal.
All associated costs are the responsibility of the customer.
No refunds are given unless the item is damaged in the event of a stock out, according to Decree Law No. 67/2003 Consumer Law.
All product returns and warranty claims must be forwarded exclusively to Av. da Liberdade 230, 1250-148 Lisboa – Portugal.