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Privacy Policy

1. Scope

This document frames the processing of personal data collected by Master Swiss during its sales processes in points of sale, Customer Service, or on the Internet, and the processing of information for promotional purposes whatever the method of collection.

2. Principles

Master Swiss is committed to preserving the right to privacy of its customers, creating conditions that ensure the selectivity and relevance of personal data collected and providing the customer with ways to access, change or remove their information within the legal framework in force.

3. Legitimacy of Data Processing

All personal data of customers in our databases have been provided directly to Master Swiss by their holders in person, by telephone, or using forms sent electronically or on paper, always with their prior consent and for the purposes indicated on the date of collection.

4. Collected Data

The personal data collected are generally those that allow Master Swiss to develop direct marketing promotional campaigns or to send institutional information.
The information collection process may occur in person at our points of sale with our technician, on our website at, in campaigns that involve the collection of forms, electronic or on paper, filled out and sent by the customer, and in telephone contact in calls received or made by our Customer Support service.

5. Data Transmission

Master Swiss does not transmit to third parties the personal data of its customers with the exceptions provided for by law and in the framework regulated by the National Commission for Data Protection, in order to be used by them for purposes other than those indicated in the collection process.
Master Swiss may, however, subcontract tasks to external entities (e.g. transport services) in order to provide the customer with the service he/she has contracted. In these cases, only the strictly necessary identification data will be shared, always with the aim of fulfilling the initial purpose indicated on the collection form.

6. Client Rights

- Right to information
The personal data provided to Master Swiss is processed by the company Mystic Star Lda with headquarters at Av. da Liberdade 230, 1250-148 Lisbon - Portugal, tel: +351 210 029 900, email:, tax number 507 459 520, registered at the commercial registry office of Lisbon under the same number.

- Right of Access
Any questions, clarifications or changes to your personal data held by Master Swiss and its automatic processing may be addressed to the headquarters Av. da Liberdade 230, 1250-148 Lisbon - Portugal, by phone +351 210 029 900 from Monday to Friday from 09:00 to 18:00, or using the contacts listed at
The information will only be provided after the authenticity of the sender has been verified.

7. Security and Confidentiality

Master Swiss provides the necessary resources to protect information and limit access to databases, including access control to the premises by unauthorized personnel, control of data insertion and editing in back-office, control of the use of information collected, barriers to unauthorized logical access.

8. Klarna

In order to offer you Klarna payment methods, at the time of payment, we may transmit to Klarna during the purchase process your personal data included in the contact form and order details, so that Klarna can assess whether you meet the requirements to access your payment methods and to adapt these payment methods to your profile. Your personal data is handled in accordance with the provisions of the Klarna's privacy policy.

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