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Complaints Book

What should you know about the Electronic Complaints Book?

Complying with the provisions of Decree-Law No. 74/2017 of July 21, amending Decree-Law No. 156/2005 of September 15, we have an online complaints book in order to allow our customers to make complaints to the competent authorities.

When do we recommend using Electronic Complaints Book?

In our store we strive to satisfy our customer in the best possible way whenever there is a problem during the purchase/delivery process.

We suggest that you contact us before making a complaint in the Electronic Complaints Book in order to resolve it.

To do this, we have contact form in our store, which you should use whenever you have any questions, besides this form, we have several alternative forms of contact.

Do you wish to access the Electronic Complaints Book?

Access directly the portal of the Electronic Complaints Book.

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