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Frequently Asked Questions

How do I create my Master Swiss store account?

It is very simple and fast.

Just click LOGIN, and you will be directed to a new page where you will find the REGISTER button.

You must fill in your name, e-mail address and password.

You will then receive an email sent to the account you indicated, so that we can confirm the veracity of it.

After clicking on the link sent to you, you will be directed to your account / personal area, where we suggest you fill in the remaining data for billing and shipping your orders.

Save the changes and you're done!

I forgot my password, now what?

It is very simple and fast.

Just click on LOGIN, and you will be directed to a new page where you will find the button RECOVER PASSWORD.

You must fill in your email and click on the REMEMBER PASSWORD button.
You will then receive an email sent to the account you indicated and follow the instructions.

What is the Online Store's pricing policy?

Master Swiss reserves the right to run exclusive online promotions, which when in effect are duly identified.

How can you contact Master Swiss?

On the home page of our site you will find the contact menu, which takes you to the page with the map and address, or you can access the address at the bottom of the site.

You can access it directly by following this link.

How do I order an item?

Browse our site and add all the items you like to your cart. To finalize your order and if you already have an account, just select the LOGIN option.

If you have not yet registered, we suggest that you do so at the same time, simply by registering again and filling out the fields presented to you.

After finalizing it, simply select the payment method and confirm the payment data in your e-mail.

Is the payment method secure?

All data entered into our system is confidential and completely secure.

Payments via ATM reference, since there is no transmission of personal information, is the safest model.

If you prefer to make your payments by credit card, you can do so via PayPal or by selecting Credit Card, a method that scrupulously complies with all requirements for processing secure online payments.

Select the payment method that suits you best and easily order what you like the most.

If I don't like an item can I return it?

MASTER SWISS will return or exchange the items within a maximum of 15 calendar days, provided that the item is in exactly the same condition as it was sent, and the costs of return/exchange will be charged to the customer.

Terms and Conditions of Use

Use of the site implies full and complete acceptance of the general conditions of use described on the page Terms and Conditions.

Shipments and deliveries

The conditions of Shipments and Deliveries may be consulted following this link.

Payment Methods

See this link to learn more about the available payment methods.

Returns and Exchanges

The conditions for Returns and Exchanges can be found by following this link.

Privacy Policy

Our Privacy Policy may be consulted here.

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