What should you know about the electronic complaints book?

In compliance with the provisions of Decree-Law No. 74/2017, of 21 July, amending Decree-Law No. 156/2005 of 15 September, we have an online complaints book, in order to allow our make complaints to the competent authorities.

when do we advise using electronic complaints book?

In our store we strive to satisfy our customer in the best possible way whenever there is a problem during the purchase / delivery process.

We suggest that you contact us before making a complaint in the Electronic Complaints Book in order to resolve it.

For this, we have the contact form in our store, which you should use whenever you have any questions to clarify, in addition to this form, we have several alternative forms of contact.

Do you want to access the electronic complaints book?

Go directly to the Electronic Complaints Book portal.